YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Abacus Financial Ltd is authorised and regulated by the Financial Services Authority and is entered on the FSA register under reference 461796. We charge a fee for mortgage advice and this is £99. Loans are subject to status, value and type of property. Think carefully before securing other debts against your home. The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK. The FSA does not regulate all forms of the products or services we provide. Sometimes we may pass your enquiry to our trading style of Abacus Associates. These pages provide generic information about various aspects of financial services advice that we provide either directly or as a referral service through carefully selected partners, as well as possible areas of clients’ financial planning needs. We hope they are helpful to you but they do not, on their own, add up to proper advice and we cannot take responsibility for anything you do in reliance on them without further discussion with us. Please do not make a decision based upon the information contained within these pages alone. They are not detailed or comprehensive enough to enable you to make an informed decision which is tailored to your circumstances and needs. Abacus Financial Ltd is registered in England, Registered number 5301473, Registered Address: 4 Thomas More Square, London E1W 1YW. VAT Registration Number 977 2291 81
Treating Customers Fairly
The Financial Services Authority has outlined 6 key outcomes all financial services firms must comply with, as a result of its Treating Customers Fairly initiative:
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
- Producst and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale
- Where consumers receive advice, the advice is suitable and takes account of their circumstances
- Consumers are provided with the products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
- Consumers do not face unreasonable post-sale barriers imposed by the firms to change a product, switch provider, submit a claim or make a complaint
We want all of our customers to be happy with the service they receive. It has always been our intention to work openly and honestly with all clients and our levels of client retention and recommendations show us that this is working. Mortgages and financial products can be complicated, which is why - in addition to complying with the above-mentioned requirements - we make these promises to you:
We will fully explain the products we recommend and give you information in plain English.
We will always give you information in an efficient and timely manner to give you time to make an informed choice.
We work for you - We will always offer you the product which is most appropriate for YOUR circumstances and our advisers will never pressure you to accept a deal.
All client information is treated and handled with care.
So, how do we know if we are living up to this? Well, that’s where you come in. We want to know whether your experience lives up to these high standards. Phone or email us today with your feedback.